Here at Pillars Health Group (Company) we are committed to protecting the privacy of our users. This Privacy Policy (“Policy”) applies to the Company’s website and services that display or link to this notice. This Policy discusses the collection, use, sharing and security of information on the Company’s website and mobile applications. By visiting the Company’s website, you are accepting the practices described in this Policy. All confidential client information (“Protected Health Information” or “PHI”) is subject to and governed by the privacy requirements set forth under the Health Information Technology for Economic and Clinical Health Act, as incorporated in the American Recovery and Reinvestment Act of 2009; the Genetic Information Nondiscrimination Act, and which modifies the Administrative Simplification provisions of the Health Insurance Portability and Accountability Act of 1996, and other applicable State and Federal laws, all as amended from time to time.
Information You Provide Us
You can provide information to us on our website through various means, such as contacting us through our website or filling out forms electronically. When submitting a contact form or an insurance verification form on our site, as appropriate, you may be asked to enter your name, e-mail address, and phone number. You may, however, visit our site anonymously.
Do we use cookies? Information We Collect Automatically
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser, if you allow, that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. You can also reset your browser, or enable a private browsing mode, to refuse all cookies. However, some website features or services may not function properly without cookies.
How We Use Your Personal Information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. We may use or disclose your personal information to another party when we believe, in good faith, that access, use, preservation or disclosure of the information is reasonably necessary to meet an applicable law, regulation, subpoena, legal process or enforceable government request. We reserve the right to disclose your information when required to do so by law, or as needed to detect, prevent, or otherwise address fraud, security or technical issues. Once admitted to our program, we require an emergency contact. This emergency contact/contacts are immediately contacted if there is an emergency while in the care of Pillars Health Group. We will not disclose this information to any other persons other than the Emergency Contacts.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential. Please note that emails you send to us through our website are not encrypted, and we strongly advise you not to communicate any confidential information through these means. In the event that there is a security breach of any of our users’ personal information, we will immediately notify users of such and will work quickly to cure the breach.
Links To Other Sites
The Company is not responsible for the content or practices of third party websites that may be linked to our website. These links are purely for informational purposes only. Please note that when you click on these linked sites you are clicking onto another website, and that linked website may collect personally identifiable information about you. We do not control the collection or use of such information, and the practices of third party websites are not covered by this Policy. Accordingly, we do not endorse, approve or hold ourselves responsible for the privacy policies, terms of use or information gathering practices of any site that you may link to and/or from our website. This Policy does not apply to those linked sites. We encourage you to obtain and read the privacy statements of any linked websites, as they may differ from our privacy practices. Again, these links are purely for informational purposes only and Company does not approve, endorse or control any such other website’s content and/or practices or policies.
Children’s Privacy
The content and services provided through the Company’s website is intended for a general audience. We do not knowingly collect, use, or disclose personal information from children under the age of 13 without prior parental consent, except as permitted by the Children’s Online Privacy Protection Act. If you are a parent who consents to the collection of personal information from your child, you agree that your child may use all of our services and that we may collect, use, and disclose your child’s personal information consistent with this Policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below. This policy was last modified on 4/16/2025.
Your Consent to This Policy
By using our website, you consent to this Policy. If you do not agree with this Policy, please do not use the Company’s website. We reserve the right to amend, modify or otherwise update this Policy at any time, so visitors are encouraged to review this Policy from time to time. Your continued use of the Company’s website following the posting of changes to these terms will mean your acceptance of those changes.
HIPAA
Notice of Privacy Practices
Effective date: October 1, 2026
This notice explains how we may use and disclose your health information, how to access it, and how to raise a privacy concern. It applies to Pillars Health Group and affiliate locations, including our mental health services and substance use disorder (SUD) records protected by 42 CFR Part 2.
Please read it carefully.
Privacy contact: Privacy Officer – Compliance@pillarshg.com. You may request a paper or electronic copy and discuss this notice with our privacy contact.
Your rights
- Access and copies. Ask to inspect or obtain an electronic or paper copy of records we maintain about you. We generally provide a copy or summary within 30 days and may charge a reasonable cost-based fee.
- Corrections. Ask us to amend information you believe is incorrect or incomplete. If we deny a request, we explain why in writing, generally within 60 days.
- Confidential contact. Ask us to contact you in a specific way or at a different address. We honor reasonable requests.
- Limits on sharing. Ask us to restrict uses or disclosures for treatment, payment or operations. We may decline, except that we generally must honor a request not to disclose to a health plan an item or service you paid for in full out of pocket, unless law requires disclosure.
- Accounting. Ask for an accounting of disclosures for the prior six years, subject to applicable exceptions. One accounting in a 12-month period is free. Part 2 rights to certain electronic record disclosures and intermediary recipient lists apply when their regulatory compliance dates take effect.
- Notice and representative. Obtain a paper copy of this notice, even if you chose electronic delivery. A legally authorized personal representative may exercise your rights after we verify their authority.
- Complaints. Contact our privacy contact or the U.S. Department of Health and Human Services Office for Civil Rights, 200 Independence Avenue SW, Washington, DC 20201; 1-877-696-6775; https://www.hhs.gov/hipaa/filing-a-complaint/. You may also file a Part 2 complaint with the Secretary of HHS. We will not retaliate.
How we use and disclose information
For mental health information that is not protected by Part 2, HIPAA generally permits use and disclosure for treatment, payment and health care operations without written authorization. For Part 2 records, we generally obtain your written consent before using or disclosing identifying information for those purposes; one consent may cover future treatment, payment and operations. You may revoke consent in writing, except to the extent we already relied on it. Recipients covered by HIPAA may redisclose Part 2 records received under a valid treatment, payment and operations consent as HIPAA permits, subject to the legal proceedings’ protection below.
- Treatment: coordinate care with treating professionals. Payment: bill you or your health plan. Operations: manage quality, staffing, audits and services. Part 2 information is shared for these purposes only with consent or another applicable Part 2 permission.
- Your choices: subject to applicable law, you may share directly with family or others involved in your care and in disaster relief. We obtain written authorization for most marketing, sales of information and most uses or disclosures of psychotherapy notes. Part 2 consent rules also apply when the information is a Part 2 record.
- Other permitted or required uses: as applicable, public health and safety, reporting abuse or neglect, research, health oversight and audits, legal compliance, certain disclosures concerning deceased persons, workers’ compensation, and specific government functions. Part 2 exceptions are narrower and may allow disclosures for medical emergencies, internal communications, qualified service organizations, research, audits, child abuse reports, crimes on premises or against staff, and certain court ordered disclosures. Each use or disclosure must meet the conditions of the law that permits it.
Special protections for SUD records
Part 2 records cannot be used or disclosed in civil, criminal, administrative or legislative proceedings against you without your written consent or a Part 2 compliant court order accompanied by a subpoena or similar legal mandate. An ordinary subpoena alone is insufficient. If we request such an order, the procedures required by Part 2 apply. We will not use your Part 2 records for fundraising unless we first give you clear notice and an opportunity to opt out. If we send other fundraising communications, you may tell us to stop.
If state law or another applicable law provides stronger privacy protection, we follow that law.
Our responsibilities and changes
We protect the privacy and security of your information, follow the terms of the notice in effect, provide a copy, and notify you of a breach when required. We obtain written permission when law requires it. We may revise this notice and apply revised terms to information already held. An updated notice will be available at our facility, on request, and on our website. We will post the current notice in a clear and prominent location.
Questions About Our Privacy Policy
If you have any questions about this Policy, the practices of our website, or your dealings with our website you can contact info@pillarshg.com. Remember, personal information provided by you via general email inquiries to the Company’s website, such as your email address, is used to respond to your inquiries in the ordinary course of business and is not shared with third parties. If you wish to be removed from our database, please let us know by sending an email notification to info@pillarshg.com and advise us that you would like to unsubscribe. Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by writing to us at the above address. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above phone number.