Frequently Asked Questions About Mental Health & Addiction Treatment
Choosing the right treatment program is an important decision, and it’s natural to have questions along the way. Below, you’ll find answers to some of the most frequently asked questions about our outpatient mental health and addiction treatment programs, locations, insurance coverage, admissions process, and treatment philosophy. If you don’t find the information you’re looking for, our team is always available to provide guidance and support.
Pillars Health Group is a trusted behavioral health outpatient treatment provider offering high-quality mental health treatment services. Pillars provides accessible, personalized care for individuals seeking support with anxiety, depression, trauma, and more. Our goal is to help every client build a strong foundation for long-term healing and recovery.
We currently operate in three locations: Tewksbury, MA, South Portland, ME, and Concord, MA. In Tewksbury, we treat adults for mental health challenges and addiction/substance use disorder (SUD). In South Portland, we specialize in adult mental health treatment. In Concord, we specialize in adolescent mental health treatment.
Pillars specializes in treating a wide range of mental health conditions. Our team provides compassionate, personalized care for individuals struggling with anxiety, depression, bipolar disorder, borderline personality disorder (BPD), obsessive-compulsive disorder (OCD), post-traumatic stress disorder (PTSD), attention-deficit/hyperactivity disorder (ADHD), and more.
At our Concord, MA location, we also specialize in teen-related mental health challenges, including personality disorders, self-harm, suicidal ideation, disordered eating, body dysmorphia, attachment-based issues, family conflict, and social-emotional challenges.
At our Tewksbury, MA location, we specialize in both mental health treatment and addiction treatment. We provide personalized care for alcohol addiction, Adderall addiction, cocaine addiction, hallucinogen addiction, heroin addiction, marijuana addiction, MDMA addiction, meth addiction, prescription drug addiction, and opioid addiction.
At Pillars Health Group, we believe in personalized, compassionate care. Our approach is tailored to each individual's specific needs and goals. We emphasize evidence-based therapies, a holistic approach to healing, and empowering our clients to take charge of their recovery journey.
Your journey at Pillars Health Group begins with a comprehensive assessment to understand your individual needs. From there, we develop a personalized treatment plan with you. You can expect to participate in therapy, counseling, and other clinical services depending on your program. Throughout treatment, we provide a supportive environment focused on healing, growth, and long-term recovery.
Pillars Health Group operates behavioral health treatment centers in South Portland, ME, and Concord, MA. We also provide addiction treatment services in Tewksbury, MA. Visit our Locations page to learn more about each treatment center and the programs available.
We encourage you to contact us for a confidential consultation. Our compassionate team can discuss your situation, answer your questions, and help determine whether our programs are the right fit for your needs. You can reach us by phone at (617) 329-9998 or through our contact form.
Pillars Health Group works with a variety of insurance providers, including Blue Cross Blue Shield, Tufts, Aetna, Cigna, and many others. To verify your specific coverage, contact our admissions team. We'll help you understand your benefits and discuss available payment options.
That's completely okay and very common. Many clients come to us unsure of exactly what they're experiencing. Our team conducts thorough mental health assessments to identify your needs and recommend the most appropriate treatment plan. Wherever you're starting from, we're here to help.
If you’re concerned about being able to commit to the Half-Day or Full-Day schedules, no worries. Our counselors are here to help. Regardless of your schedule and commitments, we’re willing to work with you to design a treatment plan that will fulfill your needs and goals. We’ll cater it to your unique needs, giving you the flexibility to recover in a way that works for you.
In outpatient treatment, clients can maintain their daily responsibilities while still getting the help and resources they need to recover. In inpatient treatment, individuals will live at a treatment center and receive constant care. At Pillars Health Group, we specialize in outpatient treatment, and we do not provide inpatient treatment.
Outpatient treatment will typically last eight to 12 weeks, but it can be longer or shorter depending on each individual’s unique treatment needs and progress.
Relapse is a common part of recovery, and not something to be ashamed about. If you relapse, our case managers will work with you to adjust your treatment plan as needed. It will likely be recommended that you receive a higher level of care.
Yes, this is the core benefit of outpatient care. You can continue to handle your responsibilities and life, all while getting the help you need to tackle mental health challenges.
Yes, outpatient treatment at Pillars Health Group is completely confidential. HIPAA law dictates that treatment providers like us maintain your confidentiality.
Yes, your family can be involved in your treatment plan, and family support is highly encouraged. A strong support system can help develop a strong path to recovery.
Most health insurance plans will cover outpatient treatment in some capacity. If you’re unsure that your insurance will cover outpatient treatment, then fill out this simple form, and we’ll check for you. There’s no charge to get your insurance verified—we want to make the process stress-free and simple.
Anyone who has successfully completed an outpatient treatment program at a Pillars Health Group location is eligible to join our Alumni Program.
